Returns and Exchanges
RETURNING AND EXCHANGING PRODUCTS TO THE KINETIK COLLECTIVE IS EASY!
Just follow these steps:
The Kinetik Collective accepts returns and exchanges on most products within 14 days of purchase. All returns will be issued in the form of store credit only. If you received an incorrect or damaged item or have any questions about the returns & exchanges process, please email us at firstname.lastname@example.org.
The Kinetik Collective gladly accepts returns and exchanges under the following conditions:
- Product is unused and in its original condition
- Product includes the original packaging and tags
- Product is returned to The Kinetik Collective within 14 days from the date you received it
- Exchanges can be provided given the item for exchange is in stock, otherwise store credit will be issued
Submit Your Return
- Contact Us at email@example.com
- Include you Order # and reason for return or exchange
- Allow 24 hours for your confirmation email with instructions and address of where to send your return or exchange.
- We will email you a return shipping label and preferred method of shipping.
Prepare Your Product for Return
Products returned without their original, undamaged packaging will not be accepted. For example, if you are returning a pair of shoes, don't duct tape the return label directly to the shoe manufacturer's packaging. Stick the shoes in the undamaged manufacturer's box, and then find another box to ship it all back to us in.
Return Your Product
Follow the instructions in your confirmation email.
Receive Your Store Credit
You will receive a notification email as soon as your return is processed and we have applied your store credit to your transaction. Please allow up to 5 business days after your return has been delivered for your store credit to be processed and an email with details sent to be sent to you.
Receive Your Exchange
You will receive a notification email as soon as your exchange is processed and we have prepared the new item for shipment. Please allow up to 5 business days after your return has been delivered for your exchange to be processed and shipped.
Are there exceptions?
Yes, items marked as "Final Sale" are not eligible for return. These are generally items that for health or safety reasons, we are unable to take back. Final Sale items also may include select items that have been priced for final clearance and are not returnable.
No returns or refunds will be accepted on discount items or items purchased using a promotional code. If you're not sure, please contact us at firstname.lastname@example.org.
No returns, refunds, or exchanges will be accepted on items not in their original condition. All items ineligible for return are listed as such on the product details page. If you're not sure, please contact us at email@example.com.
If you receive your merchandise and it's defective, or if we happen to have sent you the wrong item or size, contact firstname.lastname@example.org and we'll get you taken care of immediately.